Printer Failure message-

[mft2]

Printer Failure message "There is a problem with your printer or ink system. Turn off and on..." This suggestion is not working. Please help

[Riddle_Decipher]

@mft2 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[mft2]

N911n. HP Officejet Pro 8600 Premium.

[mft2]

I have attempted the recommended steps...take ink cartridges out and re-insert. Unplug power, wait 60 seconds and power back on.

[Riddle_Decipher]

@mft2 I appreciate the details, here's a list of steps that should help resolve this issue:

Step 1: Check the ink cartridges for leaks

Replace any ink cartridges that leak.

   CAUTION: 

Do not use leaking ink cartridges.

To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

   

4. If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.

   

5. Repeat these steps for the other three ink cartridges.

6. Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 2: Reset the printer

Resetting the printer might clear the error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep me posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[mft2]

I received your email regarding removing and inserting the ink cartridges and unplugging for 60 seconds. I have tried that and it doesn't solve the problem. Any other suggestions?? Thx.

[mft2]

I tried Step 4- open the door, unplug power and unlatch the printerhead 3 times...still no luck

[Riddle_Decipher]

@mft2 If you've done all that and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.