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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-16-2019 03:07 PM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (32-bit)

 hi there gurus! i have an hp envy 5055, that prints just fine (wirelessly), but it's not scanning. its says "problem connecting to scanner", that the computer can't be found. so do i need additional drivers for the scanner? does the device need to actually be connected via usb/cord in order to scan?

 

i have windows 10 (not sure about the 'bit' tho?) again, i have no issues printing!  all help is greatly appreciated! 

1 person had the same question
5 REPLIES 5

‎01-16-2019 06:49 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎01-17-2019 11:06 AM

HP Recommended

thanks so much!! i'm going try this and let u know! 

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‎01-17-2019 02:30 PM

HP Recommended

i have the exact same problem with the Envy 5055. I've use the Scan Doctor. It fixes for a time or two, then goes back to the same issue. In sleep mode I have the error "0XD8077900 KERNEL_EXEC_ST".

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‎01-17-2019 07:32 PM

HP Recommended

Hi @BFSAUN41,

Thanks for using the HP Support Community.

 

Can you try to update the Firmware?  This resource should help:

 

Why updating printer firmware is important? (on Monochrome Graphics Display)

 

Else, check out this resource, which may help as well:

 

What to do when Wifi keeps dropping?

 

Thanks for choosing HP!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎01-17-2019 09:09 PM

HP Recommended

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Error-code-OXD8077900-KERNEL-EXEC-ST-keep...

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