Printer Not Scanning??? Please Help

[Ang192]

 hi there gurus! i have an hp envy 5055, that prints just fine (wirelessly), but it's not scanning. its says "problem connecting to scanner", that the computer can't be found. so do i need additional drivers for the scanner? does the device need to actually be connected via usb/cord in order to scan?

i have windows 10 (not sure about the 'bit' tho?) again, i have no issues printing!  all help is greatly appreciated! 

[greenturtle]

Hi,

Thanks for using the HP Support Community.Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[Ang192]

thanks so much!! i'm going try this and let u know! 

[BFSAUN41]

i have the exact same problem with the Envy 5055. I've use the Scan Doctor. It fixes for a time or two, then goes back to the same issue. In sleep mode I have the error "0XD8077900 KERNEL_EXEC_ST".

[greenturtle]

Hi @BFSAUN41,

Thanks for using the HP Support Community.

Can you try to update the Firmware?  This resource should help:

Why updating printer firmware is important? (on Monochrome Graphics Display)

Else, check out this resource, which may help as well:

What to do when Wifi keeps dropping?

Thanks for choosing HP!

[Marcus23]

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Error-code-OXD8077900-KERNEL-EXEC-ST-keep...