Printer Printing Blank Pages

[JH456]

Hello 

I have a HP Printer Officejet 3830 I changed the Ink Carriages like I normally do and now when I print every page comes out blank and when I try to copy something it also comes out blank this is my second printer that has done this I bought this one in December 2018 is there a Manufacturer Defect that any one knows about I would really love to hear suggestions or Solutions if anyone knows please

Thank You   

[Raj1788]

@H456

Welcome to the HP Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Manually clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer.

3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

   The carriage moves to the center of the printer.

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

   

      CAUTION: 

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.
   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    

12. Repeat these steps to clean around the nozzles on the other ink cartridge.

13. Close the ink cartridge access door.

14. Reconnect the power cord, and then turn on the printer.

Try to print. 

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)