Printer Problem

[spurscwby]

Lately, my Envy 5660 has bee displaying this error message: "There is a problem with the printer. Turn the printer Off, then On." I ran the print and scan doctor, but nothing has changed. I also went through the troubleshooting steps  on my printer's troubleshooting page. Still nothing has changed. I can use it, but evry once in a while it acts up again and displays the same message. Any one else who owns an Envy 5660 had any similar problems?

[A4Apollo · Accepted solution]

Hey there! @spurscwby, Thanks for stopping by the HP Support Forums!

I understand you are getting an error there is a problem with the printer turn the printer Off, then On.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Try few steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1.Turn on the printer.

2.Wait until the printer is idle and silent before you continue.

3.Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4.Remove the ink cartridges from the printer. 

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6.Wait at least 60 seconds.

7.Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to a wall outlet.

8.Reconnect the power cord to the rear of the printer.

9.Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 

10.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11.Reinsert the ink cartridges, and then close the ink cartridge access door.

12.If you receive a prompt to print a calibration page, do so. 

13.If you disconnected the USB cable, reconnect it to the rear of the printer.

14.Try to print.
 

If the issue still persists try updating the printer firmware and check if it helps.

Link to update the printer firmware.

If you have issues even after updating the firmware. It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

I'll watch your reply!

Have a great day ahead! 🙂

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[spurscwby]

Thank you! This was very helpful. Printer cartridge issue has been resolved.