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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-20-2022 09:51 PM

HP Recommended
Product: HP Envy 6000

When I’m scanning a paper to my computer, I see a black line on the top of the scanned page on my computer. I already cleaned the glass. The only possibility I think this is happening with is due to 2-3 tiny black spots on the underside of the flatbed scanner lid. The printer is practically brand new and rarely used. Those small dots were likely there when I got the printer, but I don’t scan often enough to see it. The reason I noticed it today is because I needed to use the scanned page to email it somewhere. 

Can anyone help me? Can HP help as the 2-3 small dots were there when I got the printer clearly? I didn’t just put the dots there. My printer is out of warranty but I didn’t cause this. 

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1 REPLY 1

‎07-25-2022 01:24 PM

HP Recommended

Hi @MichaelP871

 

Welcome to the HP Support Community. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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