Printer/Scanner All in one won't scan to computer, but prints fine.

[Imstuck1]

Scanner won't scan from the All-in-One or from the computer app.  Printing from computer to printer works fine.

[VikramTheGreat]

Hi @Imstuck1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP All-in-One printer prints fine but won’t scan (either from the control panel or the computer app), the issue is usually software or communication-related rather than hardware.

Here’s how to fix it:

1. Restart Everything

• Power off the printer and unplug it for 60 seconds.
• Restart your computer.
• Plug the printer back in and turn it on.

2. Check Connection

• If using Wi-Fi, ensure the printer and computer are on the same network.
• If using a USB, disconnect and reconnect the cable to a different port.

3. Update or Reinstall HP Software

• Go to Official HP® Support and download the Full Feature Software and Drivers for your printer model.
• Uninstall the current HP software from your computer.
• Reinstall the latest version.

4. Check Windows Services

• Press Win + R, type services.msc.
• Ensure Windows Image Acquisition (WIA) service is running (needed for scanning).

5. Try HP App

• Install HP app from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Add your printer and try scanning from the app.

6. Test Scanner Hardware

• On the printer’s control panel, try Copy or Scan to USB (if supported).
• If this fails too, it may indicate a hardware issue.

📎 Official HP Guide: HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat