Printer Scanner issue

[VMPL]

Dear HP team ,

My office printer scanner was not working properly ,I'm facing error like : Engine failure :#S7-1110.turn off then turn on ,

kindly check this error & do the needful .

[BongChaGomez]

Hello @VMPL ,

Welcome to HP Support Community.

The error code #S7-1110 indicates an engine system failure related to a 24V power abnormality in your HP LaserJet MFP M72625dn printer. Below are the recommended steps to troubleshoot and resolve this issue:

Recommended Steps for Customers

1. Restart the Printer:

   • Turn off the printer, wait a few moments, and then turn it on again.

2. Contact Support:

   • If the error persists after restarting, it is recommended to contact your HP-authorized service provider or HP customer support for further assistance. You can visit HP Customer Support for more help.

Recommended Action for Technicians

1. Check 24V Pin on SMPS Board:

   • Ensure that the 24V pin on the SMPS board is functioning normally. If you find an abnormality, the board may need to be replaced. The part number for the SMPS board is JC44-00092D.
   • Follow the instructions for the replacement here: Removal and replacement: SMPS board.

2. Inspect Related Cables:

   • Ensure all cables connected to the printer are secure and undamaged.

3. Replace the Main Board:

   • If the SMPS board is functioning normally and the issue persists, consider replacing the main board. The part number for the main board is JC92-02831D.
   • For replacement instructions, visit: Removal and replacement: Main board.

By following these steps, you should be able to resolve the engine failure error. Ensure to contact HP support if further technical assistance is required.

Sources

1. S7-1110