Printer/Scanner not working

[crstovall]

I have had issues with this printer since the day I purchased it. It does not ever want to scan and only wants to print "sometimes" and that is the reason I bought this model. The scanner has only worked one time.  On HP Smart it says printer is offline, but when  you go to add a printer it shows online. When you go to my online account , it shows online and ready to print. When you try to scan it says scanning not available. I have unplugged, I have turned off and on, I  have ran test print page and that works. I have set as default, still no scanner. I need this printer to scan and print both. I do not want to have to buy another one and if I do it will not be an HP. Any suggestions on how to resolve this once and for all?

[A_Gayathri]

Hi @crstovall,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

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