Printer Scanner problems

[Glen5030]

My printer (an HP OfficeJet 6500 709n) does not recognize my computer for scanning but it does print from that computer. How can I fix that?

[Jerry_57]

Hi @Glen5030,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 6500 709n is able to print from your computer, but does not recognize it for scanning. Here are a few steps you can follow to resolve the issue:

Check Connections:
 

• Ensure that both your printer and computer are properly connected, either via USB or over the same network if using a network connection.
   
• Verify that there are no loose cables or unstable wireless connections.
   

Reinstall the Printer Software:
 

• Sometimes, reinstalling the printer software can resolve recognition issues.
   
• First, uninstall the existing printer software from your computer.
   
• Visit the HP Support page to download and install the latest drivers and full-feature software for your printer model.
   
• Follow the installation instructions carefully, ensuring you have selected the option to install scanning software.

Update Drivers:

• Ensure that all drivers related to scanning are up-to-date. Visit the Official HP® Support to check for the latest updates.
   
• Download and install any drivers that pertain to the scanner functionality of the printer.

Check Firewall and Security Settings:

• Sometimes, firewall or security settings can prevent the printer from accessing the computer for scanning.
   
• Check if any personal firewall software is blocking the scanning service. Adjust settings or temporarily disable the firewall to check if the issue resolves.

Scan Options Configuration:
 

• Verify that the scan options are properly configured on your printer and computer.
   
• Open the HP printer software on your computer, access the scan settings, and ensure the correct options are selected for your scanning needs.
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support