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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-21-2024 08:54 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Color LaserJet MFP M283 fdw

Category:
1 REPLY 1

‎06-22-2024 05:46 AM

HP Recommended

Hi,

here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
    including HP Smart!
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
    File name: Full_Webpack-51.10.6100-SJ0001_Full_Webpack.exe (411.2 MB)
    right-click > Save target as ... in the download folder
  6. Close all programs
  7. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
    Do not use HP Smart!
    Via USB, means wait until the installation asks to connect the printer/scanner.
    the connection type can be changed later!
  8. The installation was completed successfully, now you must ...
  9. Restart the System again
  10. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps!

Kind Regards
Andr-1611

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