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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-06-2024 07:40 AM

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: Chrome OS

I am able to print from my laser jet but cannot scan. The status on the hp smart app shows unavailable. I have tried all of the trouble shooting tips provided on the hp website but nothing has worked. Any suggestions?

1 REPLY 1

‎02-08-2024 12:22 PM

HP Recommended

Hi @KimD13,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand   you're experiencing issues scanning from your HP LaserJet Pro MFP M227fdw printer on Chrome OS, here are some troubleshooting steps you can try:

 

  • Check Connectivity: Ensure that your printer is connected to the same network as your Chrome OS device. Both the printer and the Chromebook should be connected to the same Wi-Fi network for scanning to work properly.
  • Update Firmware: Make sure that your printer's firmware is up-to-date. Sometimes, firmware updates can resolve compatibility issues with scanning features.
  • HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your Chromebook. Sometimes, updating the app can resolve issues with scanning.
  • Restart Devices: Try restarting both your printer and your Chromebook. Sometimes, a simple restart can resolve connectivity issues.
  • Check Permissions: Make sure that the HP Smart app on your Chromebook has the necessary permissions to access the scanner. Go to your Chromebook's settings, then navigate to "Apps" or "Permissions" to check and adjust permissions as needed.
  • Network Firewall Settings: Check if there are any firewall settings on your network that may be blocking communication between your printer and Chromebook. Adjust the firewall settings if necessary to allow scanning.
  • Reinstall HP Smart App: If none of the above steps work, try uninstalling and then reinstalling the HP Smart app on your Chromebook. This can help to reset any settings or configurations that may be causing the issue.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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