Printer cant find computer for a scan

[Disidoro]

My printer will print from my computer but it cant find the computer for a scan

[Elohi_NR]

Hi @Disidoro,

Welcome to the HP Support Community. 

I understand that you are unable to scan to computer. I'd like to help!

Restart devices and check driver scan settings

Run the Print and Scan Doctor.

Uninstall and reinstall the printer software.

Check Windows Image Acquisition settings.

Search Windows for view local services, and then click the View local services Control panel setting in the list of results.

The Services window opens.

Find Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values.

If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Skip to the next step.

If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu.

Temporarily disable firewall software on the computer.

Click here and refer to the document to perform the above steps.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tonio49]

How do I check printer/driver scans?

[Elohi_NR]

Hi @tonio49,

Download and run hp print and scan doctor from the document I recommended. You can check from there. Let me know

[Elohi_NR]

Hi @tonio49,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us