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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Officejet 6500 Wireless All-in-One Printer - E709n
Microsoft Windows 10 (64-bit)

My printer is an HP Officejet 6500 Wireless All-in-One Printer - E709n, and it recently it has stopped making copies.

 

I have tried to use the HP Virtual Assistant, but my printer's serial number come up as "invalid".

 

The HP Smart App does not have my printer listed so I can't use the app to upload firmware to fix the problem.

 

Is there a way to restore my printer's copying functionality?

 

Thanks in advance!

 

 

1 REPLY 1
HP Recommended

@Raintree2

 

Welcome to the HP support community.

 

I understand that your printer is not printing blank copies, I am glad to assist you.

Meanwhile:- 

Print a self-test report

Follow these steps to print a test page.

  • Press the Power button () to turn on the product.
  • Lift the output tray, and then move the paper guide outward as far as it can go.
  • Figure : Lift the output tray and adjust the paper guide
  • Illustration of lifting the output tray and moving the paper guide outward
  • Load unused, plain white, U.S. letter or A4 size paper into the input tray.
  • Figure : Load paper into the input tray
  • Illustration of loading paper into the input tray
  • Adjust the media guide until it rests against the side of the paper, and then lower the output tray.
  • Figure : Adjust the media guide
  • Illustration of adjusting the media guide against the stack of paper
  • Press the Setup button ().
  • Press the Right Arrow () until the screen displays Print Report, and then press the OK button.
  • Press the OK button again to print the test-page.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.