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‎04-10-2020 06:09 PM

HP Recommended
Product: ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

I tried to delete a document from the print que and it has been stuck in that mode for several days.  Subsequent print requests are backed up behind that document being deleted.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2020 08:51 AM

HP Recommended

@Chas37

 

Welcome to the HP Support Community.

 

Let's try these steps below:

 

Print Queue Reset:

 

Restart print services and clear the print folder:

  • Control Panel > icon view > Administrative Tools > Services >
  • Scroll down, find, andStop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

If the issue persists, let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-15-2020 08:51 AM

HP Recommended

@Chas37

 

Welcome to the HP Support Community.

 

Let's try these steps below:

 

Print Queue Reset:

 

Restart print services and clear the print folder:

  • Control Panel > icon view > Administrative Tools > Services >
  • Scroll down, find, andStop Print Spooler Service
  • Delete files from C:\Windows\System32\spool\PRINTERS
  • Start Print Spooler Service

If the issue persists, let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-15-2020 12:31 PM

HP Recommended

Thank you.

Was this reply helpful? Yes No

‎04-15-2020 02:33 PM

HP Recommended

You're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
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