Printer in error state

[brightmoondream]

On button light, Wireless status light, Wireless Direct status light, letter “E”, the media error indicator, the wireless strength indicator, Attention light, and both cartridge lights are blinking.

All of the lights are blinking, but I can't get the computer to turn off. If I could turn it off, I could fix it.

The printer is in an error state.

To exist the error state, reset the printer.

1. Turn printer off.
2. Unplug the power cord.
3. Wait a minute, plug power cord back in.
4. Turn on the printer.

If the problem persists, contact HP.

[asmita6658]

Hi @brightmoondream

Try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

You may also refer to this document for further steps. 

Let me know. 

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[brightmoondream]

The printer won't turn off. If I unplug it, it's off. When I plug it in, the lights start blinking again.

[brightmoondream]

The printer is not idle and silent. The lights will not quit blinking. I will never buy an HP product again.

[asmita6658]

Hi @brightmoondream

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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