• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-10-2021 05:09 AM

HP Recommended
Product: HP Envy5540
Operating System: Microsoft Windows 10 (32-bit)

HP Envy5540  

Just changed the black ink cartridge today  and now the printer misses out alternate lines of copy.

All was fine before !

Tried cleaning to level two

Turning off

Scan/print doctor

Several alignment tests

..... is it the new cartridge or the software or what?

Ta

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2021 06:37 AM

HP Recommended

Well, in the end I used the inbuilt software to clean the heads 12 times and HuzzaH! the b****y thing started to work properly. I guess I was sent a duff replacement cartridge which was dirty !!!!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2021 06:37 AM

HP Recommended

Well, in the end I used the inbuilt software to clean the heads 12 times and HuzzaH! the b****y thing started to work properly. I guess I was sent a duff replacement cartridge which was dirty !!!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.