Printer isn't copying or scanning

[Sissywood]

Printer isn't copying or scanning

[Raj_05]

Hi @Sissywood,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer isn't copying or scanning, here are some steps you can follow to troubleshoot the issue.

• Check Connections: Ensure that the printer is properly connected to power and to your computer or network, depending on how it is set up.
• Restart Printer: Sometimes, a simple restart can resolve temporary issues. Turn off the printer, wait for about 30 seconds, and then turn it back on.
• Check for Error Messages: Look at the printer's display panel or any error lights. Note down any error messages that appear, as they can provide clues about what might be wrong.
• Check Ink or Toner Levels: If your printer uses ink or toner cartridges, ensure that they have sufficient ink or toner. Low levels can sometimes prevent copying or scanning.
• Update Printer Drivers: Outdated or corrupted printer drivers can cause scanning and copying issues. Visit the HP website and download the latest drivers for your specific printer model.
• Check for Paper Jams: Even if you're not printing, a paper jam could be affecting the scanning or copying functions. Open the printer and check for any jammed paper.
• Perform a Printer Reset: Resetting the printer to its default settings can sometimes resolve software-related issues. Refer to your printer's manual for instructions on how to perform a reset.
• Run HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor, which can help identify and resolve common printing, scanning, and connectivity issues.
• Check Scanner Settings: Ensure that the scanner settings on your computer are correctly configured. Sometimes, changes in settings can affect scanning functionality.

These steps should help you diagnose and hopefully resolve the issue with your HP printer's copying and scanning functions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support