Printer not printing or scanning colour or double sided

[EAS509]

Hi I have an HP office jet 8010e which suits my needs, but in the last few weeks it has stopped printing colour and double siding from excel sheets.
If I print from my iphone I get both colour and double sided copies.

Not sure where the error is, as I have printed a colour test page which looks perfect 

[Kuroi_Kenshi · Accepted solution]

Hi @EAS509,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding you printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Settings in Excel: Ensure that your printer settings in Excel are configured correctly for color printing and double-sided (duplex) printing.

• Open Excel and select "File" > "Print".
• Check that the selected printer is the HP OfficeJet 8010e.
• Under "Settings", ensure "Print One Sided" is changed to "Print on Both Sides".
• Verify that the "Color" option is selected instead of "Black and White".

Update Printer Driver: The issue may be due to an outdated or corrupt printer driver. Update the printer driver to ensure compatibility with your printing tasks.

• Visit the HP Support website.
• Download and install the latest drivers and software for your HP OfficeJet 8010e.
• Restart your computer after installing the new drivers.

Check Printer Preferences: Sometimes the printer preferences set on your computer might differ from those set on your mobile device. Ensure proper settings are configured on your computer.

• Go to "Control Panel" > "Devices and Printers".
• Right-click on HP OfficeJet 8010e and select "Printing Preferences".
• Ensure options for color printing and double-sided printing are enabled.

Test Printing from Another Application: Test printing a color and double-sided document from a program other than Excel (e.g., Word, PDF).

• If it prints correctly, the issue may be specific to Excel and you might need to explore Excel-specific settings or re-install Microsoft Office.

Printer Firmware Updates: Kindly refer to this link to update your printer firmware.

Print a Diagnostic Report: Run a diagnostic test to check if there are issues that need to be addressed.

• On the printer control panel, go to "Setup" > "Reports" > "Print Quality Report".

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,