Printer not printing, scanner works. Print Dr says it is software issue

[Christy_V]

I recently had a Windows 10 update.  My printer will not print goes immediately to error mode.  I have uninstalled and reinstalled using the HP Website with recommended software and my installation disk and it doesn't change.  I have turned off my firewalls (I think).  It only is downloading web printer where before it wasn't under a web printer but it doesn't give options.  It acts like the printer is not connecting to my network because I can scan and print internal pages just fine.  When downloading the HP software, there was one time it had 8 things to download but every time since, it shows only one.  I can't find a number to talk to an actual HP person.  My printer is out of warranty now as well

[Kumar0307]

@Christy_V, Welcome to the HP Support Community!

If you are able to scan and print the test pages from your computer, it means the connectivity is fine. 

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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