Printer not working

[fisherman99]

I use a Lenovo ideopad 330, Windows 10.  My printer has stopped working.  If I  try to print a page from my e/mails, using Outlook, a blank page is issued from the printer.  I have tried the  HP print & scan Dr. several times, but when it shows it is communicating with my printer, the blue line travels  to within a centimeter of the end before freezing.  I then cannot close the window and have to close down the computer to get rid of it.

I am 84 and non tech.  Answers please in simple non tech words please.   Many thanks,  Fisherman99

[Raj1788 · Accepted solution]

@fisherman99

Thank you for joining the HP Community

Is the copy working fine?

• If you are facing the same issue while making a copy follow the instruction from the below document.

Click here: https://support.hp.com/in-en/product/hp-deskjet-2510-all-in-one-printer-series/5157438/document/c043...

• If the copy is working fine, follow the below instruction.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print. If the printer remains offline, continue to the next step.

Delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-2510-all-in-one-printer-series... to download and install the HP Deskjet Full Feature Software and Drivers.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[fisherman99]

Dear Raj,

Brilliant.  Oh to be an expert.  I took the easy option and just downloaded the revised print and scan Dr.  It worked and cleared all the problems in one hit.  Tested and now working perfectly.  Thank you so much for your expert assistance.

Grateful regards, Fisherman

[Raj1788]

@fisherman99

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)