Printer not working

[Mustaph]

Hi

My printer hp 3635 is not taking scan jobs without cartridge installed.  My question is does printer requires cartridge for scan jobs also. 

Waiting for valuable feedback.  Thanks

[Max3Aj]

@Mustaph, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you’d like to use the scanner without having the ink cartridges installed. Let me clarify this for you.

The HP DeskJet 3635 requires cartridges to be installed in order for the printer to function fully. This includes scanning and copying jobs. The reason is that the printer performs an initialization process at startup to confirm that cartridges are installed, even if you are not printing. Without cartridges, the printer cannot complete this process, which disables other functions like scanning and copying.

Here's what you can do:

• Install cartridges (even if empty/expired) – To enable scanning, you just need to keep any compatible HP 63 or 63XL cartridges inside the printer. They don’t have to contain usable ink—the printer only needs to detect them.
  Which cartridges work with my HP printer? | HP® Support
• Use HP Smart App for scanning – Once cartridges are in place, you can scan using the HP Smart app on your computer or mobile device.

Step-by-Step: Scan with HP Smart

Download and Install HP Smart

HP Smart

Add your printer to HP Smart

• Open the app → Click Add Printer → Select your HP DeskJet 3635 from the list.

Start a Scan

• Place the document/photo face-down on the scanner glass.
• In HP Smart, select Scan.
• Adjust settings (file type, resolution, color/black & white).
• Click Scan to begin.

Save or Share the Scan

• After scanning, you can save the file as PDF/JPG or share it via email, cloud, or directly to your PC/phone.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support