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‎12-11-2021 03:23 PM - edited ‎12-11-2021 03:24 PM

HP Recommended
Product: OfficeJet Pro 8020
Operating System: Android 9.0 Pie

Screenshot_20211211-142123_HP Smart.jpg

 Despite being on the list of app compatible printers & scanners, the scanner refuses to scan from my phone. Why is this happening? How can I fix this without affecting my HP Smart? Actually I am on Android 11 on a Note 10+ but 9 was the highest this site goes.

1 REPLY 1

‎12-14-2021 08:04 AM

HP Recommended

@MassiveJB, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan using the HP Smart app from your phone. Have you tried reinstalling the app?

Are you using the camera scan option or are you trying to place a document on the printer glass and scan it?

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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