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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-13-2022 08:25 AM

HP Recommended
Product: HP DeskJet 3762 All-in-One Printer
Operating System: Microsoft Windows 11

Printer scans using the ADF, entire document passes through the ADF but the HP Smart App shuts down and no scan is visible on the screen.

Category:
2 REPLIES 2

‎09-21-2022 03:30 AM

HP Recommended

Hi @Tan00,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with Scanning. I'd like to help!
 

Install and downlaod the full feature driver from here and once the installation is done restart your pc. 

Also, you may update the firmware from the same website. 

 

If you use the printer software to scan, you will have more control over the output, including selecting the Source here.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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‎09-24-2022 10:51 AM

HP Recommended

Hi @Tan00,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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