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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 2620 All-in-One Printer
Microsoft Windows 10 (64-bit)

When my HP 2620 stopped copying, scanning and faxing, I performed all the recommended events to try and restore it, but it failed. After removing and reinstalling the software and drivers I ran the HP fax and scan Doctor and I received an error which stated that the scan driver was not making contact with my PC. I had the latest drivers installed, but tried to run the driver update, but it failed. I don't know where to go from here. I have a HP desktop with Win10 OS

 

 

Dan E. Jones
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