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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-30-2024 05:02 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, does anyone have any HP MFP (printer/scanner/copier) that they know for certain will work with a new Microsoft Surface laptop equipped with the Qualcomm Snapdragon (ARM-based) processor. I definitely need it to scan as well as print. Thanks. 

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‎07-31-2024 01:31 PM

HP Recommended

Any printer supported by the HP Smart Universal Printer driver will work with your Surface as HP produces an ARM version of the driver.

 

List here: https://support.hp.com/si-en/document/ish_6933917-6933962-16

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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5 REPLIES 5

‎07-31-2024 12:38 PM

HP Recommended

Hi @johnhdeal,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Take care and have a good day.
Gaya1239 – HP Support.
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‎07-31-2024 01:31 PM

HP Recommended

Any printer supported by the HP Smart Universal Printer driver will work with your Surface as HP produces an ARM version of the driver.

 

List here: https://support.hp.com/si-en/document/ish_6933917-6933962-16

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-01-2024 02:50 AM

HP Recommended

Thank you for your help and link. I have been looking for days for somewhere where HP actual state compatibility in writing.

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‎09-04-2024 03:22 PM - last edited on ‎09-05-2024 12:29 PM by Moderator

HP Recommended

Hello,  I am trying to set up an HP OfficeJet 5258 on my Microsoft Office Pro Snapdragon X Elite (12 core).  I keep getting a couple of error messages saying the driver is not available - both in HP Smart and through the website.  Below is the information for my printer.

 

 Product M2U84A Serial [text omitted to protect user privacy]

 

 

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‎09-04-2024 10:46 PM

HP Recommended

Have you downloaded the correct Smart Universal Printer Driver? https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-V4-ARM64-4.01.2.2972.exe

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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