Printer support for ARM-based Microsoft Surface

[johnhdeal]

Hi, does anyone have any HP MFP (printer/scanner/copier) that they know for certain will work with a new Microsoft Surface laptop equipped with the Qualcomm Snapdragon (ARM-based) processor. I definitely need it to scan as well as print. Thanks. 

[A_Gayathri]

Hi @johnhdeal,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Repairatrooper · Accepted solution]

Any printer supported by the HP Smart Universal Printer driver will work with your Surface as HP produces an ARM version of the driver.

List here: https://support.hp.com/si-en/document/ish_6933917-6933962-16

[johnhdeal]

Thank you for your help and link. I have been looking for days for somewhere where HP actual state compatibility in writing.

[HBMikeB]

Hello,  I am trying to set up an HP OfficeJet 5258 on my Microsoft Office Pro Snapdragon X Elite (12 core).  I keep getting a couple of error messages saying the driver is not available - both in HP Smart and through the website.  Below is the information for my printer.

 Product M2U84A Serial [text omitted to protect user privacy]

[Repairatrooper]

Have you downloaded the correct Smart Universal Printer Driver? https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-V4-ARM64-4.01.2.2972.exe