Printer touchscreen

[PMJM]

The touchscreen on the printer does not work. Ie. You cannot click on Apps to scan a document or click ok to print.

[Jay_G24]

Hi @PMJM,

I'd like to help with the touch screen issue.

Please try the below suggestions-

Solution one: Turn the printer off and then on again

Follow these steps to restart the printer.

1. Press the Power button to turn off the printer.

2. Wait 60 seconds, and then press the Power button to turn on the printer.

Solution two: Plug the printer directly into a wall outlet

Make sure that the printer is properly connected to a suitable power source.

1. Press the Power button to turn off the printer.

2. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.

3. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Solution three: Reset the printer

Follow the steps below to reset the printer.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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