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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-22-2025 07:42 AM

HP Recommended
Product: HP Envy 6132e All-in-One Printer
Operating System: macOS 15.0 Sequoia

I am unable to scan any document from HP smart app. It shows printer is not available though it is connected to the network.  Facing the same issue on phone as well.Screenshot 2025-11-22 at 14.39.02.png

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2 REPLIES 2

‎11-22-2025 08:17 AM

HP Recommended

This can happen if

 

  • Your instant ink subscription suspended

  • Printer cannot contact HP servers and under subscription

  • Instant Ink cartridges used without an active subscription

Can you get a status report from the printer?  See page 47 of the manual

 

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‎11-22-2025 11:01 AM

HP Recommended

Hello, I am able to print the docs but not scan from the HP app. I am not seeing the fix in the guide.

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