Printer will not scan. Says "Scanning is currently unavailable"

[prameshah]

[Hawks_Eye · Accepted solution]

Hi @prameshah 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue so clearly. That “Scanning is Currently Unavailable” message typically points to a communication breakdown between the printer and the HP Smart app—even if the printer appears connected. 

Let’s walk through a few steps that should help restore scanning functionality.

Step-by-Step Fix for “Scanning is Currently Unavailable”

1. Restart Everything

• Power off the printer, your computer or mobile device, and your router.
• Wait 30 seconds, then power them back on—starting with the router, then the printer, then your device.
• This clears any lingering network or app conflicts.

 

2. Check Printer Connection in HP Smart

• Open the HP Smart app.
• Make sure your printer shows as Ready and is connected to the same Wi-Fi network as your device.
• If it’s listed but not ready, remove it from the app and re-add it.

 

3. Run HP Smart’s Diagnose & Fix Tool

• In the HP Smart app, look for Diagnose & Fix (usually at the bottom or under Printer Settings).
• Run the tool—it automatically checks for scan-related issues and attempts to resolve them.

 

4. Reinstall HP Smart App

• Uninstall the HP Smart app completely.
• Restart your device.
• Reinstall the app from the Microsoft Store or HP’s support page.
• Re-add your printer and test scanning again.

 

5. Power Cycle the Printer

• Turn off the printer.
• Unplug it from the wall for 60 seconds.
• Plug it back in and power it on—this resets internal modules including the scan engine.

If the issue persists after these steps, it may be worth checking for firmware updates or resetting the printer’s network settings. I can guide you through that too if needed. 

You’ve already done the hard part by identifying the pattern—let’s get scanning back online.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

@prameshah 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye