Printer will print from computer but touchscreen doesnt display anything to scan, copy.

[James996]

I have a HP Envy 5540 printer that prints on demand from computer or phone but the touchscreen display lights up and will not display anything but a ? or the Home picture on left side. I tried the restart process for everything and that didnt help. Is the display screen toast and is that replaceable?

[Max3Aj]

@James996, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP ENVY 5540 All-in-One Printer is functioning for printing tasks via computer or phone, but the touchscreen display is not responding properly, only showing a question mark (?) or the Home icon, without access to scan or copy functions.

Here’s a breakdown of what might be happening and what you can try:

1. Firmware Glitch or Corruption – The display firmware may be stuck or corrupted.
2. Hardware Failure – The touchscreen itself may be failing or has a loose internal connection.
3. Power Supply Issue – Inconsistent power can cause display malfunctions.

Troubleshooting Steps

Power Reset

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait at least 60 seconds.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn the printer back on.

Firmware Update (if accessible)

If you can access the printer from your computer:

• Go to HP Software and Driver Downloads.
• Search for your model: HP ENVY 5540.
• Download and install the latest firmware update.

Check for Display Response

• Tap around the screen to see if any part is responsive.
• If it remains stuck on the same icons, it’s likely a hardware issue.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support