Printer won't collate

[Mauiowens]

My printer won't collate due to other settings, what settingss need to be changed?

[Deep_World]

Hi  @Mauiowens,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how it can feel when your printer is not collating copies as expected, especially when printing multi-page documents. I'll be happy to help you with this.

Before we proceed, could you kindly confirm the below details :

• Are you trying to print multiple copies from your Windows 11 PC or make copies directly from the printer control panel?
• Which application are you printing from (Microsoft Word, Adobe Acrobat Reader, Chrome, etc.)?
• When you print 2 or more copies of a multi-page document, do you receive: 
  • Page 1, Page 1, Page 2, Page 2 (not collated)?
  • Or does the Collate option not appear at all?

In the meantime, kindly try these below steps and confirm : 

1. Check the Collate setting in the application you're printing from
   • Most applications (Word, Adobe Acrobat Reader, etc.) control collation.
   • Select Print -Multiple Copies and ensure Collate is enabled before printing.
   • HP printers often rely on the software application's collate setting rather than a printer setting. 
2. Verify printer driver settings
   • Open Settings -Bluetooth & Devices -Printers & Scanners.
   • Select your HP printer.
   • Click Printing Preferences.
   • Check if any settings such as booklet printing, page order, or finishing options are enabled.
3. Try printing from another application
   • Print the same document from Microsoft Word and then from Adobe Reader.
   • This helps determine whether the issue is application-specific.
4. Test copying directly from the printer
   • If the issue occurs while making copies, navigate to: 
     • Copy -Settings -Collate
   • Ensure the Collate option is turned On. HP documentation confirms that Collate can be enabled or disabled for multi-page copy jobs from the copy settings menu.

For additional guidance, please refer to this HP documents:

• Make copies with an HP printer (includes Collate settings)-  Click here .

I hope this helps.