Printer won't copy

[MrsMaryS]

When trying to copy a page by putting it on the flatbed, I get the message that copoy does not support Envelope #10. I have regular 8 1/2 x 11 paper in the printer. If I try to print from a scanned item, it prints fine. Can you help?

[sandytechy20 · Accepted solution]

@MrsMaryS

Welcome to HP forums, I see that you are getting issues while copying.

Perform a power reset.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Check the copy settings

1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

2. Touch Settings or the gear icon  to access and change the following settings.

      NOTE:

   You might need to scroll down the screen to access all settings.

   • Paper Type: Copy speed can be impacted if photo paper is selected for a plain paper copy job. Select the type of plain or photo paper you are making the copies on.

     Additionally, you can open and close the paper tray to display a prompt on the control panel to confirm the paper type that is loaded.

   • Tray Selection: Select the paper input tray with the paper you are using for your copies.

3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

4. Load the original document or photo, and then start a copy job.

Update the printer firmware

Refer this HP document to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.