Printer won't make copies from either the auto feed or glass screen.

[MarlinKapp]

Yesterday a HP technincian connected a new HP Envy 6455e to my laptop and WIFI. This morning I tried to make a few copies of some documents andit turned out blank sheets of paper. I tried both the auto feed and the glass copy under the cover. What is wrong?

[Garp_senchau]

@MarlinKapp, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy 6455e is producing blank sheets when attempting to make copies, try the following solutions:

Check Document Placement:

• Ensure the original document is placed correctly on the glass.
• For the Automatic Document Feeder (ADF), make sure the pages face up as per your machine’s instructions.

Remove Sealing Tape from Cartridges:

• If the printer cartridges were recently installed, verify that the sealing tape has been completely removed.

Perform a Test Copy:

• Copy a different document to see if the issue persists. This will help determine if the problem is with the specific document or the printer itself.

Configuration Report:

• Print a configuration report to check if the device is malfunctioning. This will help confirm if the issue is broader.

Update Printer Firmware:

• Ensure the printer firmware is up to date for optimal performance and bug fixes.

Printer Maintenance:

• Clean the scanner glass and ADF components by wiping them gently with a clean, slightly damp, lint-free cloth.

Reset Printer:

• Power off the printer, unplug the power cord, wait a few minutes, then plug it back in and power on.

Also, refer to these guides:

HP printer prints blank pages | HP® Support

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,