Printer won't print when something placed on glass or in top feeder

[Jen653]

Printer has been crazy since about a year after I started using it with a windows 10 laptop then all of a sudden it went crazy.  I fixed that problem by doing a troubleshoot for compability and changed it to window 8 and it has worked great since then.  Today I printed a lot of pages from my Word program and it worked fine.  A few minutes later I needed to copy some papers I already had and it will not work at all when I try to copy "freehanded" by putting something in the top feeder or by laying something on the glass.  All it does is just make a weird little noise like it does when it tells you it is out of ink or something.  NO error messages come up though.  It still works just FINE if I'm printing from Word or another program on my laptop but will not print or scan independently. I've unplugged it numerous times for varying amounts of time and nothing has heled.    I'm about ready to tell Santa I want a new printer for Christmas and he'd better not bring a HP product!!!!!!!!!!!!!!!!!!!!!!!             Can anyone help?

[asmita6658]

Hi @Jen653

Welcome to the HP Support Community. I'd be happy to assist you with the Cop/ Scan issue. 

Let's try these steps to reset the printer - 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!