Printer won't scan. Shows message - "An error has occurred during scanning"

[BB1966]

Printer will not scan. I keep getting the message: "An error occurred during scanning"  

[Riddle_Decipher]

@BB1966

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand your Printer won't scan. Shows message - "An error has occurred during scanning",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you confirmed if the issue is also printing related?

Have you restarted the devices and checked driver scan settings?

While you respond to that, here's what you need to do:

Step 1: Confirm if the issue is also printing-related

The steps in this document resolve communication and connection errors when scanning only.

If the connection error occurs when both printing and scanning, use the following resources to resolve the issue:

• For wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless Connection.

• For wired connections, make sure the cable is connected to the printer Ethernet port  and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.

If you have a connection issue when scanning only, continue to the next step.

Step 2: Restart devices and check driver scan settings

Restarting the computer and printer can restore the lost scan connection.

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer, and then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

6. Search Windows for your printer model name, and then click the printer name in the list of results.

   • If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows.

   • If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences.

   • If your printer name is not in the results, skip to the step to install the HP software for your printer.

7. Try to scan.

If the error persists, continue to the next step.

Step 3: Check the network and printer connection status

Make sure your network is working correctly and the printer is ready for scanning.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[BB1966 · Accepted solution]

Hello and thank you so much for responding. 
The problem was only  with scanning I was still able to print. I had been fighting with it for many hours and gave up until the next morning.
I had forgotten that I had already downloaded the HP print and scan doctor, but remembered the next morning.
I then loaded the p&s doctor and followed the on screen instructions. SUCCESS.

Again - MANY THANKS for responding, even though it was already solved, it's wonderful knowing there ARE people who will help. xx
 

[Riddle_Decipher]

@BB1966

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could you found the solution for this concern. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

[DCA321]

I've just installed new cartridges from HP instant ink. When trying to scan alignment page, screen says "no computer listed." What next. Software IS already installed previously.