Printer won’t scan from app

[Rucci]

Hello. I tried to scan a document from my printer so that I can save on my computer using the HP Smart app. 

i am getting a rejection that says the scan feature in this app is only available if the currently selected printer has scanning capability. 

how can I fix this error?  I’ve been scanning with my printer in the past with no problems

[Raj_05]

Hi @Rucci,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering suggests that the HP Smart app is not recognizing your HP ENVY Pro 6455 printer as a scanning-capable device. Since you were able to scan with it before, here are a few troubleshooting steps you can try to fix the issue.

Check Printer Connection

• Ensure your printer is connected to your network properly, either via Wi-Fi or USB.
• If using Wi-Fi, verify that both your computer and the printer are on the same network.

Restart Printer and Computer

• Restart your printer and the computer to refresh the connection between them.
• Reopen the HP Smart app and see if the scanning feature is now detected.

Update the HP Smart App

• Check for updates for the HP Smart app to make sure you have the latest version installed.
• Update the app if needed.

Reinstall the HP Smart App

• Uninstall and reinstall the HP Smart app on your computer.
• Once reinstalled, try setting up your printer again within the app and check if the scan feature is working.

Re-add the Printer in the HP Smart App

• Open the HP Smart app and click on Add Printer.
• Remove the existing printer if it shows up, then re-add it to ensure the app properly recognizes its capabilities.

Check Printer Driver and Firmware

• Go to the HP Support website and verify that your printer's drivers and firmware are up to date.

Check for HP Account Issues

• Sometimes, the HP Smart app requires an active HP account to access all features. Log out and back into your HP account within the app to refresh your account status.

Test Using a Different App

• If the problem persists, try scanning using another application like Windows Fax and Scan or the Mac's Image Capture to verify that the issue is isolated to the HP Smart app.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support