Printer worked before new cartridge, now only blank pages after copying or sending documents to prin

[Poochie_2063]

Printer requested new black cartridge because black ink was low.  After new cartridge, nothing prints. Blank sheets are the only papers that come out except for the test page.

[sabretooth04]

Try the HP support page here.

https://support.hp.com/us-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/model/661...

Let us know.

[PoojaN]

hello , 

If you have issue in Print qulity , you can try with below steps and i am sure this gonna help you.

  HP DeskJet, ENVY, OfficeJet Printers - Black Ink Not Printing and other Print Quality Issues c04355735 | Public

Last Modified: 2018-03-22

This document is for HP DeskJet Ink Advantage 5645, ENVY 5640, 5642, 5643, 5644, 5646, 5660, 5661, 5663, 5664, 5665, 7640, 7643, 7644, 7645, Officejet 5740, 5741, 5742, 5743, 5744, 5745, 5746, and 8040 with Neat e-All-in-One printers.

The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

Windows operating system only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.

Figure : Example of a garbled, jumbled or illogical text, or incomplete print job

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.
2. If necessary, select your country/region.
   Figure : Country/region selector

   
3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Solution two: Allow the printer to rest

Many print quality problems, such as poor black text or issues that occur with a newly installed cartridges, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.

• If automatic servicing resolved the issue, you can stop troubleshooting.
• If automatic servicing did not resolve the issue, continue to the next solution.

I cannot wait for automatic servicing to complete

If you cannot wait for the automatic servicing to complete, cleaning the cartridges might help. Cleaning the printhead uses more ink than the automatic printer servicing.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.
3. Swipe the display up, and then touch Printer Maintenance.
4. Touch Clean Cartridges. A Print Quality Diagnostic report prints.
5. Examine the Print Quality Diagnostic report.
   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning. You do not need to continue troubleshooting.
6. Examine the print quality on the Print Diagnostic report.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

Solution three: Check the paper

Use the following guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

• Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
• Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
  
• Use the correct paper type for your project.
  • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
    
  • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
  • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
• Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
• Try using a different paper. This determines if the problem is related to the paper.

   NOTE:

Inappropriate, damaged, or unsupported paper can cause vertical streaks in printouts.

Examples of horizontal and vertical streaks in a printout
Figure : Horizontal streaks in a printout If your printout contains horizontal lines or other print quality issues besides vertical streaks, continue to the next step.	Figure : Vertical streaks in a printout Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.

After checking the paper, try to print again.

Solution four: Check the print settings

Check the print settings to make sure that they are appropriate for your print job.

Windows

Follow these steps to check the print settings for your print job.

1. In the software application you are trying to print from, click File, and then click Print.
   The Print window opens.
2. Open the Properties dialog box.
   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
3. Depending on your print job, you might consider modifying the following settings:
   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
   • Black and White: If you want to print in black and white only, select the grayscale option.
4. After selecting the print settings, click OK to apply the settings, and then click Print.

Mac

Check the print settings for your print job on a Mac.

1. Open a document, click File, and then click Print.
   The Print window opens.
2. Select the Paper Type/Quality or Media & Quality menu.
3. Depending on your print job, you might consider modifying the following settings:
   • Paper type: If one of the options matches your paper type exactly, select that option.
   • Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.
   To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset.

Solution five: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, follow these steps to resolve the issue.

1. Load plain white paper into the tray.
2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
3. Swipe the display to scroll to Printer Maintenance, and then touch Printer Maintenance.
4. Touch Clean Page Smears.

      NOTE:

   Mechanical noises during the cleaning process are normal.

5. After the printer prints a test page, touch OK.
6. Review the test page to see if the issue is resolved.

Solution six: Check the estimated ink levels, and then replace any low or empty cartridges

Follow these steps to check the estimated ink levels, and then replace any low or empty cartridges.

Step 1: Check the estimated ink levels

Follow these steps to check the estimated ink levels.

On the printer control panel, touch the Ink icon () to display the current estimated ink levels.

Figure : Example of estimated ink levels displaying full cartridges

   NOTE:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

• If none of the cartridges are low on ink, you do not need to replace them yet. Continue to the next solution.
• If any of the cartridges are low on ink, continue to the next step to replace them.

Step 2: Replace any low or empty cartridges

Follow these steps to replace any low or empty cartridges.

1. Press the Power button to turn on the printer, if it is not already on.
2. Open the cartridge access door by placing two fingers under one or both of the small handles on the sides of the cartridge access door and then lifting it up.
   Figure : Open the cartridge access door

   
   The Door Open screen displays on the printer control panel with the message, 'The cover or door must be closed to print. Check that it is completely closed.' A Change Ink option also displays on the bottom right corner of the touchscreen.
3. Touch Change Ink to watch a video on the touchscreen about replacing the cartridges (optional).
4. Lightly press down on the low or empty cartridge to release it.
   Figure : Press down on the cartridge

   
   • Remove the cartridge from the slot on the left to replace the tri-color cartridge.
   • Remove the cartridge from the slot on the right to replace the black cartridge.
5. Pull the cartridge toward you out of its slot, and then set it aside for recycling.

      NOTE:

   Recycle any low or empty cartridges. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and it is free of charge.

6. Remove the new cartridge from its package. Be careful to touch only the black plastic on the cartridge.
   Figure : Remove the cartridge from its package

   
7. Pull the orange tab to remove the protective tape from the cartridge.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Remove the tape and avoid touching the cartridge contacts or ink nozzles

   
8. Slide the new cartridge at a slight upward angle into the empty slot, and then gently push up on the cartridge until it snaps into place.
   • Insert the tri-color cartridge into the left slot.
   • Insert the black cartridge into the right slot.
   Figure : Insert the new cartridge

   
9. Repeat these steps to replace the other cartridge, if necessary.
10. Close the cartridge access door. When the door is completely closed, the Door Open screen with the message, 'The cover or door must be closed to print. Check that it is completely closed.' disappears, and the printer returns to the Home screen.
    Figure : Close the cartridge access door

    
11. Touch OK.
12. Wait for the printer to calibrate and align the cartridges. After the alignment is complete, the printer prints an alignment page.
13. Touch OK, and then discard or recycle the alignment page.

Solution seven: Print and evaluate a Print Quality Diagnostic report, and then troubleshoot any defe...

Follow these steps to print and evaluate a Print Quality Diagnostic report.

Step 1: Print a Print Quality Diagnostic report

Follow these steps to print a Print Quality Diagnostic report.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.
3. Touch Reports, and then touch Print Quality Report. A Print Quality Diagnostic page prints.

Figure : Example of a Print Quality Diagnostic report with no defects

Figure : Example of a Print Quality Diagnostic report with defects

• If you do not see defects on the test page, the print mechanism and ink cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.
  • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.
  • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.

  Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows

• If you see one or more of these defects on the test page, continue to the next step.

Step 2: Examine the color blocks for defects

Follow these steps to examine the color blocks for defects.

1. Check the color blocks on the Print Quality Diagnostic report.
   Figure : Example of the color blocks with no defects

   
2. If the color blocks do not show white lines, and are not faded or missing, skip to the step to check the alignment.
3. If any of the color blocks show white lines, are faded, or are missing completely, continue to the next step to clean the cartridges.

Step 3: Clean the cartridges

Follow these steps to clean the cartridges from the printer control panel.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.
3. Swipe the display up, and then touch Printer Maintenance.
4. Touch Clean Cartridges. A Print Quality Diagnostic report prints.
5. Examine the Print Quality Diagnostic report.
   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done when prompted to continue the next level of cleaning. You do not need to continue troubleshooting.
6. Examine the print quality on the Print Diagnostic report.

   NOTE:

To avoid issues that require cleaning, always turn the printer off with the Power button.

• If these steps resolved the issue, there is no need to continue troubleshooting.
• If the issue persists, see the next step.

Step 4: Examine the alignment lines and box for defects

Follow these steps to examine the alignment lines and box for defects.

1. Check the alignment lines and box on the Print Quality Diagnostic report.
   Figure : Example of the alignment lines and box

   
2. If the alignment lines are straight and connected, you can stop troubleshooting.
3. If any of the lines are not straight and connected, continue to the next step to align the printer.

Step 5: Align the printer

Follow these steps to align the printer from the control panel.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.
3. Swipe the display down, and then touch Printer Maintenance.
4. Touch Align Printer.
5. After the printer prints the alignment page, touch OK, and then recycle or discard the alignment page.
6. Print another Print Quality Diagnostic report to see if the issue is resolved.

How to print a Print Quality Diagnostic report

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.
2. On the printer control panel, swipe the display to the left, and then touch Setup (). The Setup menu displays.
3. Touch Reports, and then touch Print Quality Report. A Print Quality Diagnostic page prints.

• If these steps resolved the issue, you can stop troubleshooting.
• If the Print Quality Diagnostic report shows track marks or smears, continue to the next step to clean the area around the ink nozzles.
• If these steps did not resolve the issue, and the Print Quality Diagnostic report does not show track marks or smears, skip to the next solution to replace the problem cartridge.

Step 6: Clean the area around the ink nozzles

Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. If you see track marks or smears on the printouts, follow these steps to clean the area around the ink nozzles.

Figure : Example of smeared text

Figure : Example of text with track marks

1. Gather the following materials:
   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.
3. Open the cartridge access door by placing two fingers under one or both of the small handles on the sides of the cartridge access door and then lifting it up. Wait until the carriage is idle and silent before you continue.
   Figure : Open the cartridge access door

   
   The Door Open screen displays on the printer control panel with the message, 'The cover or door must be closed to print. Check that it is completely closed.' A Change Ink option also displays on the bottom right corner of the touchscreen. You do not need to select this option at this time.
4. Lightly press down on one of the cartridges to release it, and then pull the cartridge toward you out of its slot.
   Figure : Press down to remove the cartridge

   

      CAUTION:

   Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.

5. Hold the cartridge by its sides.
   Figure : Hold the cartridge by its sides

   
6. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   
7. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.
8. Clean the face and edges around the ink nozzle with the swab.

      CAUTION:

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

   

   1. Nozzle plate - Do not clean
   2. Area surrounding ink nozzle - Do clean
   3. Cartridge contacts - Do not clean
9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
10. Reinsert the cartridge by sliding it at a slight upward angle into the empty slot, and then gently pushing up on the cartridge until it snaps into place.
    • Reinsert the tri-color cartridge into the left slot.
    • Reinsert the black cartridge into the right slot.
    Figure : Reinsert the cartridge

    
11. Repeat these steps to clean around the nozzles on the other cartridge.
12. Close the cartridge access door.
    Figure : Close the cartridge access door

    
13. Press the Power button to turn on the printer, if it does not turn on automatically.

Solution eight: Replace the problem cartridge

Follow these steps to replace the problem cartridge if you saw defects on the Print Quality Diagnostic report and the preceding steps did not resolve the issue, even if the cartridge is not low on ink. The problem cartridge is the one that printed the defects on the Print Quality Diagnostic report as described earlier in this document.

Step 1: Check the cartridge warranty status

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

Step 2: Replace the problem cartridge

Follow these steps to replace the problem cartridge.

1. Press the Power button to turn on the printer, if it is not already on.
2. Open the cartridge access door by placing two fingers under one or both of the small handles on the sides of the cartridge access door and then lifting it up.
   Figure : Open the cartridge access door

   
   The Door Open screen displays on the printer control panel with the message, 'The cover or door must be closed to print. Check that it is completely closed.' A Change Ink option also displays on the bottom right corner of the touchscreen.
3. Touch Change Ink to watch a video on the touchscreen about replacing the cartridges (optional).
4. Lightly press down on the low or empty cartridge to release it.
   Figure : Press down on the cartridge

   
   • Remove the cartridge from the slot on the left to replace the tri-color cartridge.
   • Remove the cartridge from the slot on the right to replace the black cartridge.
5. Pull the cartridge toward you out of its slot, and then set it aside for recycling.

      NOTE:

   Recycle any low or empty cartridges. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and it is free of charge.

6. Remove the new cartridge from its package. Be careful to touch only the black plastic on the cartridge.
   Figure : Remove the cartridge from its package

   
7. Pull the orange tab to remove the protective tape from the cartridge.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Remove the tape and avoid touching the cartridge contacts or ink nozzles

   
8. Slide the new cartridge at a slight upward angle into the empty slot, and then gently push up on the cartridge until it snaps into place.
   • Insert the tri-color cartridge into the left slot.
   • Insert the black cartridge into the right slot.
   Figure : Insert the new cartridge

   
9. Repeat these steps to replace the other cartridge, if necessary.
10. Close the cartridge access door. When the door is completely closed, the Door Open screen with the message, 'The cover or door must be closed to print. Check that it is completely closed.' disappears, and the printer returns to the Home screen.
    Figure : Close the cartridge access door

    
11. Touch OK.
12. Wait for the printer to calibrate and align the cartridges. After the alignment is complete, the printer prints an alignment page.
13. Touch OK, and then discard or recycle the alignment page.

Solution nine: Service the printer

Service or replace your HP product if you completed all preceding steps.

To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.

Repair fees might apply for out-of-warranty products.

   NOTE:

Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

HP , PoojaN

[RichAnt]

Hello poochie,

So, what happened, is your printer working now?  

Did you remove the plastic protective strip.  Have you removed and reinserted the black cartridge 2 or 3 times.  Are you using genuine HP ink.  What about the color ink is it low also.  Does it print in color.  Do you see error messages.

There's several other corrective steps in addition to those provided.   The new cartridge could be defective.

A reply is greatly appreciated, if suggestions help or not, as the multitude of volunteers on the forums respond to lots of queries, which requires a great deal of time.  Good luck