Prints but wont scan.

[Lost-The-Will-2]

HP Envy Photo 6234.

Prints wirelessly perfectly well. Tried everything in the book, but just wont connect to scan.

[Dragon-Fur]

@Lost-The-Will-2 

Welcome to the HP Community Forum.

If you tell us at least part of the "everything" list you have tried, it reduces the likelihood that we will simply parrot back things you have done.

For example, things on the "everything" list typically include:

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Restart Everything, including the router that controls your network

Consider changing the printer connection to TCP/IP

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Method – Windows - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers >  Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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References / Resources

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 6234 All-in-One Printer 

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