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3632

New printer.  When attempting to print, page is solid black, not color is printed except black, even if original does not have black.  This includes areas that should have no ink, every square cm is printed solid black.

3 REPLIES 3
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@Ixelhaine

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Try the steps from here: https://support.hp.com/in-en/document/c04626969

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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Prints solid black (the entire page) and does the same when copying

HP Recommended

@JPR22

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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