Problem connecting with scanner from MacBook

[LiloP]

My macbook is having problems connecting with my HP Envy 4500 for scanning. Printing is OK.

I have tried uninstalling and reinstalling, making sure it's using Airprint. Printing is OK, problem is only with scanning. I can scann with my desktop, not my laptop. My roommate can san to her Windows Laptop by using buttons on the printer.

Problem is persistent.

[Kumar0307]

Hi @LiloP

Welcome to the HP Support Community. I'd be happy to assist you.

HP ENVY 4500 e-All-in-One Printer is AirPrint compatible. Install the printer using the AirPrint driver.

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: While installing, make sure to choose 'Bonjour multifunction' under "Kind".

6.) Try to print.

Now, refer to this document to know how to scan. You may either use Hp Easy Scan or Apple Image Capture to scan from your MAC.

Hope this helps! Keep me posted. 

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