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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-07-2016 08:41 AM

HP Recommended
Product: Scanjet 4890
Operating System: Microsoft Windows 7 (64-bit)

When I try to load the software from the CD, it tells me I must have administrators rights, tells me to log off & on again.

When I do all this it just comes up with the same nonsense. How do I get round this annoying & unneccessary hurdle?

(And yes I AM THE ADMINISTRATOR)

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2016 10:13 AM

HP Recommended

Hi,

The Scanner is quite old, was manufactured way prior Windows 7 release and therefore the CD is not intended for Windows 7.

 

Download and install the  Windows Visa software and isntall it on your Windows 7 machine using Compatibility Mode.

 

FIrst save the Vista Software below to your computer:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=447377&swItemId=sj_50009_1&swEnvOid=2100

 

Next install it using Compatibility Mode as instructed by the following article:

http://h20566.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03129972

 

Regards,

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-07-2016 10:13 AM

HP Recommended

Hi,

The Scanner is quite old, was manufactured way prior Windows 7 release and therefore the CD is not intended for Windows 7.

 

Download and install the  Windows Visa software and isntall it on your Windows 7 machine using Compatibility Mode.

 

FIrst save the Vista Software below to your computer:

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=447377&swItemId=sj_50009_1&swEnvOid=2100

 

Next install it using Compatibility Mode as instructed by the following article:

http://h20566.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03129972

 

Regards,

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-08-2016 06:53 AM

HP Recommended

Your solution worked perfectly Schlomi -many thanks!

 

 

Was this reply helpful? Yes No
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