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Problem scan HP6970

HP Recommended
HP PRO 6970

Hello
I don't arrive to connecte my scan with my computer....
Please help me

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Laure77310, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • What is the Operating System installed on the computer?
  • How is the printer connected to the computer?
  • Is there any antivirus/security software installed on the computer?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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