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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-28-2017 12:55 PM

HP Recommended
Product: Photosmart 7520
Operating System: Microsoft Windows 10 (64-bit)

I scanned an image to a USB drive and asked that it be saved as a PDF file.  The printer scanned the document, but then the only new file I found on the USB drive was a file with the name .HPIMMAGE.VFS. The file has zero bytes, so obviously the image was not saved.  So, thinking that the problem may have been with the USB drive, I tried it again with a SD memory card.  I got the same results on the memory care as with the USB drive.  How do I get my printer to save an image (either .jpeg or .pdf) to either a USB drive or a SD memory card and have it show up there as a .jpeg or .pdf file?

1 REPLY 1

‎06-30-2017 02:39 PM

HP Recommended

Hello, @MikeEnders - Hope you are well 🙂
 

Thanks for your continued participation on the HP Forums! I’d like to be of your assistance!


I understand you are facing issues while scanning to the USB or SD card. Let’s first update the printer firmware. Go to http://hp.care/2t1Ryoe to download and update the printer firmware.


Now, perform a power drain on the printer as suggested below:
 

  • Remove the cartridges from the printer.
  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.


Now, try scanning to a memory card or USB and check.


Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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