Problem scanning with new HP ENVY Inspire 7200e All-in-One Printer to my new HP All-in-One PC

[BOLA15]

Have tried HP Smart and HP Doctor but they have not worked. No sign of the scanner working. Have also tried from the printer's display panel but no luck. Have been trying all sorts for 3 hours but not getting any nearer to resolving the issue. Have tried HP Virtual Assistant but that did not work. Is there a simple solution?

[Kuroi_Kenshi · Accepted solution]

Hi @BOLA15,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connections:

• Ensure that the USB cable (if used) is properly connected between the printer and your PC. If you’re using a wireless connection, confirm that both devices are connected to the same Wi-Fi network.

Reinstall HP Software:

• Uninstall the existing HP Smart app and any HP drivers from your computer.
• Visit the HP Support website to download and install the latest HP Smart app and drivers for your ENVY Inspire 7200e printer.

Update Windows and HP Firmware:

• Make sure your Windows operating system is up to date.
• Check for any firmware updates for your HP printer using the HP Smart app or on the HP Support website.

Run the HP Print and Scan Doctor:

• Although you've tried it before, here's a step-by-step to ensure it’s done correctly:
  1. Download and run the HP Print and Scan Doctor.
  2. Follow the on-screen instructions to diagnose and fix potential scanning issues.

Use Windows Fax and Scan:

• Open Windows Fax and Scan from the Start menu and try scanning from there to see if the issue is with the HP software.

Firewall/Security Software:

• Temporarily disable any firewall or security software to see if it’s blocking the scanner function.

Restart Devices:

• Restart both the printer and your PC to reset any temporary issues.

Check Scan Settings on Printer:

• Ensure that the correct computer is selected for the scan destination if you're initiating the scan from the printer's display panel.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[BOLA15]

Many thanks Kuroshi. That was exactly the solution to the problem. This took a while to sort out and I had excellent help also from Nick at HP Tech Help.

[BOLA15]

Hello Kuroi Kenshi,

I hope you have seen my reply to say you advised the correct solution. I was also helped by Nick at HP who was excellent at helping to fix this convoluted problem. I do wonder whether HP should make it possible for the full set up to be done in the process of a new desktop and a new printer being set up. That would avoid a lot of stress and save time. I accept that I might have messed the setting up in the first place!!  Thanks again and all the best. André BOLA15

[Kuroi_Kenshi]

Hi,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,