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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 4520 All-in-One Printer

I had problem saving a scan from HP Envy 4520  to MacBook iOS 12.7.6, via Image Capture app.

I called HP Tech support, he suggested me to buy new computer and new printer as both of my devices are too old . Ha ha

After disconnection with this support, I googled and found this article, showing to add  Accessibility for Image Capture app. Then it works for me. I tried to add the link for this following contents but I could not paste the link here. So here are the instructions I cut and pasted here:

 

  1. Open System Preferences > Security & Privacy > Privacy 
  2. Click the "Lock" button to make changes
  3. Click the "+" button to choose Image Capture.app or drag it to the table on the right.
  4. Run Image Capture again, it will work.

Try scanning from Apple Image Capture again.

[Content Removed]

 

1 REPLY 1
HP Recommended

After getting Image Capture working back, i tried the HP Smart Scanner , it did not work initially, I turned off the iCloud from HP Smart , Settings. Now, HP Smart Scanner works as well. 

Hope that these steps work for someone that has been struggling like me the whole day!

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