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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 4520 All-in-One Printer

I had problem saving a scan from HP Envy 4520  to MacBook iOS 12.7.6, via Image Capture app.

I called HP Tech support, he suggested me to buy new computer and new printer as both of my devices are too old . Ha ha

After disconnection with this support, I googled and found this article, showing to add  Accessibility for Image Capture app. Then it works for me. I tried to add the link for this following contents but I could not paste the link here. So here are the instructions I cut and pasted here:

 

  1. Open System Preferences > Security & Privacy > Privacy 
  2. Click the "Lock" button to make changes
  3. Click the "+" button to choose Image Capture.app or drag it to the table on the right.
  4. Run Image Capture again, it will work.

Try scanning from Apple Image Capture again.

[Content Removed]

 

1 REPLY 1
HP Recommended

After getting Image Capture working back, i tried the HP Smart Scanner , it did not work initially, I turned off the iCloud from HP Smart , Settings. Now, HP Smart Scanner works as well. 

Hope that these steps work for someone that has been struggling like me the whole day!

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