Problemas ao digitalizar documentos

[glalla]

Olá,

Desde sexta-feira, começou a dar problema na impressora HP Deskjet 2050 ao digitalizar documentos.

Aparece uma faixa totalmente preta na margem esquerda do papel conforme anexo que estou te enviando.

Já tentei ajuda com o software da própria HP para saber se era algum problema de driver e nada foi constatado.

Segui a orientação de um vídeo da própria HP para ligar a impressora, desligar o cabo de força da tomada e da impressora e ligar ela após 15 segundos. O problema permaneceu.

Fiz o mesmo processo acima citado e limpei o vidro do scanner e aquela parte branca que fica acima dele com um limpa tela e pano macio. Também não adiantou.

Você saberia como faço para resolver isso?

Aguardo seu retorno.

Glauber

[Irfan_06]

Hi @glalla,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

HP Support

[glalla]

Hello,

Since Friday, my HP Deskjet 2050 printer has been having issues when scanning documents. A completely black stripe appears on the left margin of the paper, as shown in the attached file I’m sending you.

I have already tried using HP's own software to check if it was a driver issue, but nothing was detected. I followed the instructions from an HP video to turn off the printer, unplug the power cable from both the outlet and the printer, and turn it back on after 15 seconds.

The issue persisted. I repeated the process mentioned above and cleaned the scanner glass and the white part above it using a screen cleaner and a soft cloth. That didn’t help either. Do you know how I can fix this?

I look forward to your response.

Glauber

[Asfiya03]

@glalla,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Dirt or Debris on the Scanner Glass or White Backing
Even after cleaning, small smudges or dust particles can still interfere. Suggest cleaning again using a lint-free cloth with a mild glass cleaner, ensuring no streaks or residue remain.

Scanner Sensor Issue

If the stripe appears in the same place on all scans, the scanner sensor may be malfunctioning or misaligned.

If possible, suggest trying a scan via another computer to rule out software issues.

Driver or Firmware Issue

Ensure the printer drivers and firmware are fully updated. Glauber already checked the driver, but a full reinstallation could help.

They can download the latest drivers from HP’s support website.

Check for External Light Interference

If the scanner lid is not fully closed or there’s external light exposure, it may cause scanning anomalies. Have them test scanning a solid-colored sheet (like a blank black or white page) to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Asfiya03

HP Support

[glalla]

Hello,

I believe that this problem with the printer's scanner is not so simple to solve just by cleaning it.

It seems to be either a problem with the scanner lamp or the laser unit itself.

So I don't think these procedures will solve the problem in my case.

I spoke to 2 technicians and they confirmed that the problem with these scanners is more complex and requires specialized maintenance.

[Max3Aj · Accepted solution]

@glalla, Thank you for your response,  

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Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

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Max3Aj

HP Support