Problems scanning - Folder always empty.

[MonMul]

It prints perfectly, but when I try to scan, it goes through the motions (and the light comes on) but in never scans anything and always comes back with a Failed to Scan, Document feeder empty....even though it actually fed the page on to the scanner. If you choose flatbed, then it just goes into a loop and never stops...the machinery does not even start....This is the scanner app that I am using....is the regular Linux Mint one. My previous printer (9012e) which died recently, had no problem with this software and scanned without a problem.

[Fabio_L32]

Hello @MonMul 

Try the procedures below:

To install the scanner driver for your HP OfficeJet 9012e on Linux, use the built-in HPLIP (HP Linux Imaging and Printing) software, usually found in your distro's repositories (install with sudo apt install hplip or similar), then connect the printer and use a scanning app like Simple Scan or the HPLIP Toolbox, installing any necessary proprietary plugins if prompted by the toolbox for full functionality like two-sided scanning. 

Step-by-Step Guide

1. Check for Existing HPLIP:
   • Most Linux distributions include HPLIP, but you should update your system first.
   • Open your terminal and run:
     bash

     sudo apt update && sudo apt upgrade # For Debian/Ubuntu based systems
     # Or use your distribution's equivalent (e.g., dnf update for Fedora)
     

2. Install HPLIP (if needed):
   • Search for and install the HPLIP package and its GUI (HPLIP Toolbox).
     bash

     sudo apt install hplip hplip-gui # For Debian/Ubuntu
     # Or search your repositories for 'hplip' and install
     

   • HP provides downloads if your distro's version is old.
3. Connect Printer & Install Plugin:
   • Turn on your printer and connect it via USB or ensure it's on the same network.
   • Run the HPLIP Toolbox: hp-toolbox in the terminal, or find it in your applications menu.
   • The toolbox should detect your 9012e and guide you through installing a required "proprietary plugin" for full features.
4. Scan with a GUI App:
   • Open a scanning application like Document Scanner (Simple Scan) or XSane (often used with HPLIP.
   • Select your printer from the device list (you might need to click a refresh/scan button) and start scanning. 

If You Have Issues

• Ensure the universe repository is enabled (for Ubuntu/Mint) as it often contains HPLIP.
• If the plugin doesn't install, check the HPLIP website for specific instructions or newer versions. 

Best regards

[MonMul]

Thank you so much for your reply, much appreciated. However, the 9012e was my last printer and that worked perfectly well with my Linux Mint operating system and the native scanning app. This new printer is the 8130e and while it prints excellently, it will not scan and gives a constant "Feeder Empy" error to all scan commands.