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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-13-2016 07:31 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M177
Operating System: Mac OS X 10.11 El Capitan

Hi,

 

I have had no problems wifi scanning between my Imac and HP Color LaserJet Pro MFP M177fw up until recently - it may be related to the OS update to OSX 10.11.4 which was done yesterday however.

 

I can no longer scan docyuments via the top feeder - the scanner starts but just hangs and then I cannot re-activate the scan function until I force it to quit.

 

Can you suggest appropriate corrective actions to try please?

 

Many thanks.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-13-2016 12:50 PM

HP Recommended

Hi,

Ensure you have the latest drivers installed:

 

From the Apple menu click About This Mac, then Software Update.

 

Click the top Store menu and select Reload Page, then allow the update check to complete and install any listed Apple / HP update.

 

Next install HP Software Update to address Automatic Document Feeder (ADF) scanning issues with HP LaserJet products on OS X El Capitan:

http://ftp.hp.com/pub/softlib/software12/osx/HP_Easy_Start/Essentials/S/hp-printer-essentials-S-4_5_...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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1 REPLY 1

‎04-13-2016 12:50 PM

HP Recommended

Hi,

Ensure you have the latest drivers installed:

 

From the Apple menu click About This Mac, then Software Update.

 

Click the top Store menu and select Reload Page, then allow the update check to complete and install any listed Apple / HP update.

 

Next install HP Software Update to address Automatic Document Feeder (ADF) scanning issues with HP LaserJet products on OS X El Capitan:

http://ftp.hp.com/pub/softlib/software12/osx/HP_Easy_Start/Essentials/S/hp-printer-essentials-S-4_5_...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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